Student Brightspace and Educational Technology Help
Welcome to the CPI’s Brightspace and educational technology student support hub
Find the answers to a variety of Frequently Asked Questions and a selection of how-to guides below.
Consult with your instructor if you are unable to find an answer or if what you see in your class site does not match what is described here.
Need Tech Support?
Contact cpi@brocku.ca if you have issues within Brightspace.
Contact Brock’s ITS Help Desk if you for any problems relating to access or log-in.
Need More Help?
Brock’s Learning Services has a wealth of resources dedicated to academic success and skill-building beyond Brightspace and educational technology tools.
Getting started in D2L Brightspace
How do I customize my user profile, pronouns, and picture?
How can I adjust the font, reading and video settings?
How do I customize the notifications I receive?
Is there an ideal web browser and hardware device for using Brightspace?
What are the minimum system requirements?
Content and lesson material
Where do I find lessons, course materials, and readings?
Can I download my syllabus or any other document from Content?
Can I bookmark a Content item?
Assignments
How do I submit an assignment?
How do I submit a video assignment?
How do I submit a group assignment?
Can I re-submit an assignment?
Can I delete an assignment submission?
Are all of my submissions kept if I am allowed multiple submissions?
How do I know if I submitted my work successfully?
How do I view assignment feedback?
Turnitin
Communication and Instant Messages
Mobile App (Pulse)
Using Brightspace
Can I access course sites from previous semesters?
What do I do if I have duplicate courses in Brightspace?
How do I self-enroll in a course? Where is "Discover"?
How do I pin my classes to the top of the course list?
How do I navigate a Brightspace site?
How do I access lecture materials, lessons, and readings?
Grades
Where can I see feedback for my assignments and quizzes?
Why do some of my grades say 'dropped'?
Quizzes and test taking
What do I need to know about taking tests/quizzes online?
Recommended Practices for Taking a Quiz in Brightspace.
Discussions
Groups and group work
Please contact CPI at edtech@brocku.ca with any questions or comments about the contents of this site.