Student Brightspace and Educational Technology Support
Welcome to the CPI’s Brightspace and educational technology student support hub
Find the answers to a variety of Frequently Asked Questions and a selection of how-to guides below.
Consult with your instructor if you are unable to find an answer or if what you see in your class site does not match what is described here.
Email cpi@brocku.ca if you feel you have encountered a serious technical issue.
For student support beyond Brightspace and educational technology tools, browse the resources available through Brock’s Learning Services.
Getting started in D2L Brightspace
How do I customize my user profile, pronouns, and picture?
How can I adjust the font, reading and video settings?
How do I customize the notifications I receive?
Is there an ideal web browser and hardware device for using Brightspace?
What are the minimum system requirements?
Content and lesson material
Where do I find lessons, course materials, and readings?
Can I download my syllabus or any other document from Content?
Can I bookmark a Content item?
Assignments
How do I submit an assignment?
How do I submit a video assignment?
How do I submit a group assignment?
Can I re-submit an assignment?
Can I delete an assignment submission?
Are all of my submissions kept if I am allowed multiple submissions?
How do I know if I submitted my work successfully?
How do I view assignment feedback?
Grades
Where can I see feedback for my assignments and quizzes?
Why do some of my grades say 'dropped'?
Communication
How do I contact my instructor?
How do I interact with my instructor and other learners?
Can I send a message or email within Brightspace?
Mobile App (Pulse)
Brightspace “Pulse” User Guide
Using Brightspace
Can I access course sites from previous semesters?
What do I do if I have duplicate courses in Brightspace?
How do I self-enroll in a course? Where is "Discover"?
How do I pin my classes to the top of the course list?
How do I navigate a Brightspace site?
How do I access lecture materials, lessons, and readings?
Quizzes and test taking
What do I need to know about taking tests/quizzes online?
Recommended Practices for Taking a Quiz in Brightspace.
Discussions
How do I create a discussion thread?
How do I reply to a discussion?
Why can’t I see classmates’ posts?
Can I receive notifications about discussion activity?
Groups and group work
How do I self-enroll into a group?
Can I see who else is in my group?
Where can I see my group discussion areas or assignments information?
Turnitin
What do my Similarity Report results mean?
Can I check my Similarity Report before I hand in my assignment?